Refund Policy

Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can email us with photographic proof & request a refund. 

Please email: sales@campinghikingadventures.com with your refund claim.

• To complete your return, we require a receipt or proof of purchase.
• To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind and decide you no longer want your purchase. Please provide photographic proof that the product is faulty or damaged.
• Sale items are not eligible for refunds. If an item is discounted, it cannot be refunded.  

Several types of goods are exempt from being returned. Perishable goods such as food, or beverages cannot be returned. 

 

Additional non-returnable items:

• Gift cards
• Book with obvious signs of use
• Packaged items that have been opened.
• Any item that is returned more than 30 days after delivery

 

Refunds 

• We will notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days of receiving your email.

 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@campinghikingadventures.com.

 

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged.